“The DNS protocol associates domain names with IP addresses. If the DNS service is unavailable and it is not possible to translate domain names to IP addresses, it will not be possible to address our requests over the internet, which prevents us from accessing websites and services. In scenarios where multiple services are integrated on the same platform, issues on that platform will affect all services integrated to it.”
The possibility of a hacker attack has been ruled out for now. “It’s difficult for criminals to succeed by breaking into a company like Facebook, which is at the forefront of technology and doesn’t play with digital security,” says Vivaldo José Breternitz, professor at the Faculty of Computing and Computer Science at Universidade Presbiteriana Mackenzie.
According to two sources interviewed by The New York Times, the Workplace internal work system of Facebook employees is also having problems accessing its platforms. Some employees would even have difficulty accessing the Facebook building, as they do not have their badges recognized.
With the fall, Facebook’s shares also fell. While other tech companies have also seen the move, Facebook’s retraction is bigger. The social network had a drop of 5.3% but ended the day with a reduction of 4.89%, the biggest since November last year. The drop comes in a wave of stock retraction in technology companies, but Zuckerberg’s network fell below the level of competitors, who saw 2.8% reductions in the value of shares.
At the time of the company’s apps crash, Antigone Davis, Facebook’s head of security, was in a live interview with the American channel CNBC. The executive was participating in a program to talk about the company’s internal research, which had been leaked over the past few weeks and defend the algorithms that governed the platforms.
Ever since the Wall Street Journal unveiled Facebook research presentations on teen mental health – and how the company was aware that its algorithms helped with factors such as depression and anxiety – Zuckerberg’s company has been at the forefront of a scandal. On the 30th, Antigone went to the Senate to testify in an investigation into the protection of children on social media. Next Tuesday, the 5th, who will appear in court is Francis Hauger, a former official responsible for the leak in the polls.
“Technical issues hurt Facebook’s image, which has been especially eroded these past few weeks. This drop is a scratch on Facebook’s image of a technology superpower, but I don’t think that will make Facebook’s products weaken. In the case of WhatsApp, for example, people already use the application extensively in Brazil, even for work matters, and should not abandon it so quickly for another platform. Even because these similar problems of instability happen with platforms of all types, including bank apps”, says Breternitz.
WhatsApp, Instagram, and Facebook, all belonging to Mark Zuckerberg’s empire began to have the standard operations worldwide around 18:45 the Brasilia time after six-hour crash that brought instability to the social networking group this Monday 4. Through platforms like Twitter, users have reported problems, saying they couldn’t access the service. In addition to the app, the web version also has problems connecting with the mobile device. During the crash, Zuckerberg had an estimated $5.9 billion loss on his personal fortune.
The instability is also affecting platforms and services that use Facebook login, such as games.
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According to the website Down Detector, known for pointing out flaws in internet services, the problem was not restricted to Brazil: there were reports of instability in several regions of the planet, including Latin America and Europe. The failures started around 12:20 (GMT). The report made contact with the company, which said it was investigating the problem.
In a message, the company said: “We are aware that people are having difficulty accessing our applications and products. We are working to get everything back to normal as soon as possible.” It’s the same message repeated by the company on Twitter.
At 5 pm Mike Schroepfer, CTO of Facebook said: “Our sincere apologies to all those affected by the disruption of Facebook services at this time.
Some experts already say that this is a DNS-like problem, a failure in the company’s server. This means that when the user searches for the domain of the websites – or accesses them through the applications – it is as if that address could not be found on the internet. After almost five hours of interruption, the American newspaper The New York Times claimed that Facebook was sending a team to try to recover the systems manually.
For the professor of Computer Science, Rodrigo Izidoro Tinini, from Centro Universitário FEI, the possible problem in the DNS can justify the drop. As a translator, the DNS (Domain Name System) transforms the website address we are looking for into an internet search code related to your domain.
Last June, there was a 10-minute outage on WhatsApp and Instagram. Earlier, in March, the two services and Facebook were also down for about 50 minutes. Last year, the last instabilities were reported in July and September 2020. Prior to that, in May, a centralized failure in Latin America made it impossible to perform basic functions such as sending messages, commenting, and publishing on the three services. In March of that year, the group’s social networks were down for almost 24 hours after changes to the company’s server configurations.
With greater integration between the three platforms, it is common for all the company’s services to experience instability together.
Among specialists, there is speculation that part of the frequent problems has been caused by the integration plan between WhatsApp, Instagram, and Facebook Messenger, which was announced in January 2019 and which started on September 30, 2020, with the integration of Facebook Messenger and Instagram. The feature will allow people to communicate from one messenger to another without switching applications.
Instagram also seems to be more integrated with WhatsApp. The app already tests a button that will take the user directly to a conversation on WhatsApp. Before, Instagram allowed users to chat only within the app itself, via direct message. Instagram ads will also have WhatsApp integration.
cry and joke
On social networks, several users played with the problem and went to the rest of the internet to discover the source of the problem. More than two hours long, even Twitter joked about the drop in apps.